This Privacy Policy explains what personal information pk 11 game collects when you use our platform, how that information is used, who it may be shared with, and what rights you have over your own data. We keep things straightforward — no unnecessary jargon.
pk 11 game collects the personal information needed to run your account, process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and other channels, and keep the platform secure. We do not sell your data to third parties. You have the right to access, correct or request deletion of your personal information at any time by contacting us.
This Privacy Policy applies to all users of the pk 11 game platform accessible at pk11game.pro, including visitors who have not yet registered and all registered account holders. It covers the website, any mobile-optimised version of the platform, and all services offered through it — including the Casino, Live Casino, Slots, Bingo, Game Lobby and VIP Programme.
pk 11 game takes the privacy of its players seriously. The information you share with us when registering, depositing, playing or contacting support is used only for the purposes described in this policy. We apply reasonable technical and organisational measures to keep that information secure.
This policy should be read alongside the pk 11 game Terms and Conditions and Responsible Gaming guidelines. By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment processors.
When you register an account, deposit funds, request a withdrawal, contact support or participate in any promotion, you may provide:
When you browse or play on the platform, certain technical data is collected automatically:
When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, a debit or credit card, or bank transfer, the relevant payment processor may share transaction confirmation data, reference numbers and basic account-holder details with us to confirm the payment and match it to your account.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, CNIC details | Provided by you |
| Contact Data | Email, phone number, address | Provided by you |
| Payment Data | JazzCash number, bank account, card last four digits | You & payment processors |
| Technical Data | IP address, device type, browser | Automatically collected |
| Usage Data | Games played, session times, pages visited | Automatically collected |
| Communications Data | Support messages, dispute records | Provided by you |
The personal information we hold is used only for the purposes listed below. We do not use your data for purposes that are incompatible with these stated uses without seeking your consent first.
If you have opted in to receive promotional emails or notifications from pk 11 game, we will contact you about relevant offers including cricket event promotions, new game launches and VIP programme updates. You can opt out of marketing communications at any time through your account settings or by contacting the support team.
Given that pk 11 game handles real-money PKR transactions, payment data is treated with a higher level of care than general account information. The following applies specifically to how we handle payment-related information.
When you deposit via JazzCash or Easypaisa, your mobile wallet number is stored in association with your account to facilitate future deposits and to verify that withdrawal requests are directed to a payment method that belongs to you. Full card numbers are never stored on pk 11 game's servers — card payments are processed via a third-party payment gateway that is responsible for card data security. Only the last four digits and card type are retained for reference purposes.
For bank transfers and Raast payments, the account number or Raast ID used for a deposit is associated with your pk 11 game account for the purpose of matching the payment and processing withdrawals to the same account. This information is not used for any purpose beyond payment processing and verification.
All payment data in transit between your device and pk 11 game's systems is encrypted using industry-standard TLS protocols. Payment data stored on our servers is subject to access controls that restrict it to authorised staff with a legitimate operational need.
Process your PKR deposits and withdrawals accurately.
Verify that withdrawal requests match your registered payment methods.
Investigate payment disputes where you have raised a concern with support.
We do not store full card numbers on our servers and never share your payment details with unaffiliated third parties for marketing or any other purpose.
pk 11 game retains personal information only for as long as it is needed for the purposes for which it was collected, or for as long as required to meet legal and compliance obligations.
In practical terms, this means:
When data is no longer required for any legitimate purpose, it is deleted or anonymised. Players can request deletion of their personal data — please see the Your Rights section below for details of how this works and what limitations may apply.
pk 11 game applies a range of technical and organisational measures to protect the personal information it holds against unauthorised access, loss, alteration or disclosure. No system can guarantee absolute security, but the measures in place represent a reasonable and proportionate response to the risks involved in operating an online gaming platform.
Key security measures include:
You also play a role in the security of your own account. Using a strong, unique password for your pk 11 game account and not sharing your login credentials with anyone reduces the risk of unauthorised access. pk 11 game staff will never ask you for your password by any channel. If you believe your account has been accessed without your permission, contact the support team immediately and change your password.
Use a password that you do not use for other accounts. Enable any additional login security options available in your account settings.
If you receive any unexpected communication claiming to be from pk 11 game and asking for your password or full payment details, do not respond — contact support directly to report it.
As a pk 11 game account holder, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, contact the support team using the details at the bottom of this page.
You can request a copy of the personal information pk 11 game holds about you. We will provide this in a readable format within a reasonable timeframe of receiving your verified request.
If any personal information we hold about you is inaccurate or out of date, you can request that it be corrected. For basic account details such as your email address or phone number, you can update these directly in your account settings.
You can request deletion of your personal data. This right is subject to limitations — for example, we are required to retain certain transaction and identity records for a defined period after account closure for compliance reasons. We will advise you of any such limitations when processing your request.
In certain circumstances you can request that we restrict the way we process your data — for example, if you have contested the accuracy of the data we hold and we are in the process of verifying it.
You can request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service if you wish.
You can object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You can also object to other forms of processing where we are relying on legitimate interests as the basis for that processing.
To exercise any of these rights, contact the pk 11 game support team. You will be asked to verify your identity before we process your request. We aim to respond to all data rights requests within 30 days.
pk 11 game is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires confirmation that the applicant is 18 or over, and identity verification processes are used to enforce this requirement.
If we become aware that an account has been created by or for a person under 18, the account will be closed immediately, all associated data will be handled in accordance with our account closure procedures, and any balance will be retained pending investigation. No winnings generated during any period of underage use will be paid out.
If you believe a minor has registered or is using a pk 11 game account, please contact the support team immediately with whatever information you are able to provide. We take all such reports seriously and investigate them promptly.
pk 11 game may update this Privacy Policy from time to time. Where changes are material — for example, a change to how payment data is handled, a new category of data collected, or a new type of third-party data sharing — registered account holders will be notified before the change takes effect.
Minor updates such as clarifications of existing practices, corrections of typographical errors, or improvements to plain-language explanations do not require advance notification and take effect immediately on publication at pk11game.pro/privacy-policy.
The effective date shown at the top of this document reflects the date of the most recent update. We recommend reviewing this page periodically to stay informed of how your information is handled. Continued use of the platform after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can contact the pk 11 game support team using the email address shown in the footer of this page.
When contacting us about a data rights request, please include your registered account email address and a brief description of your request. We may ask you to verify your identity before processing any request that involves access to or changes to personal data.
For questions about responsible gaming tools, deposit limits, session controls or self-exclusion, please visit our Responsible Gaming page or contact the support team directly.
Our Commitment
Six core principles behind the way pk 11 game handles your personal information and PKR payment data.
Every piece of data that travels between your device and the pk 11 game platform is encrypted using TLS. Whether you are making a JazzCash deposit, withdrawing PKR or simply logging in, the connection is protected throughout.
Your personal information is not a product. pk 11 game does not sell, rent or trade player data to advertisers or unaffiliated third parties. The information you provide stays within the platform and the service providers directly involved in running it.
Full card numbers are never stored on pk 11 game servers. JazzCash, Easypaisa and Raast payment details are stored only to match transactions to your account and process withdrawals to the correct destination — nothing more.
We collect only the information genuinely needed to operate your account, process payments and keep the platform secure. If a piece of data is not needed for a defined, legitimate purpose, we do not collect it.
Access your data, correct inaccuracies, request deletion or object to specific types of processing — these rights are available to every registered pk 11 game player. Contact the support team to make a request and we will respond within 30 days.
Data handling practices and technical security measures are reviewed on an ongoing basis. As the platform grows and evolves, the approach to protecting player data is updated to match. This Privacy Policy is updated when material changes are made.